Shipping & Returns

Welcome to Cocobarbay! We are committed to providing a smooth and enjoyable shopping experience for all our customers. Please review our shipping and returns policies below before placing your order.

Shipping Policy

Order Processing Time

All orders are typically processed within 3–7 business days after payment confirmation.

During holidays, promotional events, or periods of high order volume, processing times may be slightly longer.

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Shipping & Delivery Time

We offer shipping to customers worldwide.

Our estimated delivery time is 7–30 business days, depending on your location, shipping method, and local delivery conditions.

Please note that delivery times are estimates and do not include order processing time.

International shipments may occasionally experience delays due to customs clearance, local postal services, or other circumstances beyond our control.

Order Tracking

Once your order has been dispatched, we will send you an email with your tracking number.

You can use this tracking information to monitor your shipment and check its estimated delivery status.

Please allow 24–72 hours for tracking information to become available after shipment.

Shipping Delays

While we make every effort to ensure timely delivery, occasional delays may occur due to:

• Customs inspections or clearance procedures.
• Severe weather conditions.
• Public holidays or peak shopping seasons.
• Carrier or local postal service disruptions.
• Incorrect or incomplete shipping information.

If your package experiences an unusual delay, please contact our customer support team for assistance.

Returns & Refunds Policy

Your satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.

30-Day Return Policy

We accept eligible returns within 30 days of delivery.

To qualify for a return, your item must:

• Be unused and in its original condition.
• Include all original packaging, accessories, and components.
• Be accompanied by proof of purchase or your order number.

Please contact our customer support team before returning any item to receive return instructions.

Non-Returnable Items

Due to the nature of certain products, the following items are generally not eligible for return unless they arrive damaged, defective, or incorrect:

• Vinyl records that have been opened or used.
• Turntables and electronic accessories that have been used or damaged after delivery.
• Collectible figures and toys that have been opened, used, or removed from their original packaging.
• Customized or personalized products.
• Final sale items, where permitted by applicable law.

Damaged, Defective, or Incorrect Items

We take great care in preparing and packaging your orders.

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please provide your order number, a description of the problem, and clear photographs of the item and packaging.

After reviewing your request, we will work with you to arrange an appropriate solution, which may include a replacement, refund, or other resolution.

Return Shipping Costs

For returns due to a change of mind or personal preference, customers are responsible for return shipping costs.

If your return is due to an incorrect, damaged, or defective item, Cocobarbay will assist with the return process and cover reasonable return shipping costs where applicable.

Please do not send items back without contacting us first.

Refund Processing

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund request.

If approved, your refund will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

Contact Us

If you have any questions regarding shipping, delivery, returns, or refunds, please feel free to contact our customer support team through our website.

We are always happy to assist you and ensure that your experience with Cocobarbay is as enjoyable as possible.

Thank you for shopping with us!

Cocobarbay — Spin the Music. Collect the Moment.